Right to Withdraw from Contract

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Information for Consumers on the Right of Withdrawal from a Distance Contract

As a consumer, you have the right to withdraw from a contract concluded through our Online Store within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or an email).

You may send your withdrawal notice to:

A model withdrawal form is provided in Annex 2 to the Polish Consumer Rights Act and is also available on our Online Store website under the "Withdrawal from the Contract" section.

You may use the model withdrawal form, but you are not required to do so.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence of having sent the goods back, whichever occurs first.

If you have received the goods, please send them back or hand them over to us at the following address:

Janot Sp. z o.o.
ul. Przewóz 6/LU
30-716 Kraków
Poland

You must return the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.

The deadline is met if you send the goods back before the 14-day period has expired.

You will be responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics and functioning.

Alternative Dispute Resolution

We inform consumers that they may use out-of-court procedures for handling complaints and seeking redress.